Information for instructors or staff on communicating with students who are experiencing challenges, or addressing issues.
Basic communication
Two simple places for supportive communication with students is to include a brief statement in your course syllabus and to be aware of opportunities via email.
Sample syllabus statement
“As a student, you may experience a range of issues that can cause barriers to learning. These might include strained relationships, anxiety, high levels of stress, alcohol/drug problems, feeling down, and/or loss of motivation.
It is important to be aware that services exist on campus to support students who find themselves in these situations. There are several avenues for support, including University Health Services and the Office of Student Assistance and Support.”
Example emails
University Health Services has recommendations on how to respond to a student who indicates they may be struggling with a mental health concern, including advice and email examples for different situations.
Respond to demanding behavior
Techniques for working with students who may be intrusive, persistent, and require extra time and attention.
Used with permission from the University of Maryland Counseling Center.
This is an accordion element with a series of buttons that open and close related content panels.
Characteristics of demanding behavior
- A sense of entitlement
- An inability to empathize
- A need for control
- Difficulty in dealing with ambiguity
- Anxiety
- Perfectionism
- Difficulty with structure and limits
- Fears about handling life
Things you can do
- Talk to the student in a place that is safe and comfortable
- Remain calm and in control
- Set clear limits and hold the student to the allotted time for the discussion. (“I have 10 minutes right now. Within that amount of time, how can I help you?”)
- Emphasize behaviors that are and aren’t acceptable. (“If you wish to continue this conversation, I will need you to lower your voice and talk in a calm manner.”)
- Respond quickly and with clear limits to behavior that disrupts class, study sessions, or consultations
- Be prepared for manipulative requests and behavior. (“You came seeking my help, and I have offered several options. However none of these seem okay with you. What ideas do you have?”)
Contact the Office of Student Assistance and Support (608-263-5700) for help identifying more strategies for dealing with disruptive behavior.
Things to avoid
- Arguing with the student
- Giving in to inappropriate requests or adjusting your schedule or policies to accommodate the student
- Ignoring inappropriate behavior that has an impact on you or other students
- Feeling obligated to take care of the student or feeling guilty for not doing more
- Allowing the student to intimidate you
Verbal de-escalation techniques
Suggestions on de-escalating a situation when encountering someone who is angry or upset.
Respond to specific concerns
Financial support
Various financial support resources for students experiencing financial hardship. Learn more about Basic Needs Student Support.
Disoriented/psychotic behavior
Working with students who may show signs of disorientation or psychotic behavior. Read the guide about disoriented/psychotic behavior.
Disordered eating
Supporting students health and well being, including what to do, and what not to do. Read the guide on disordered eating.
Student anxiety
How to recognize symptoms, types of anxiety, what to do, and what not to do. Read the guide on student anxiety.
Discussing suicide
Faculty, staff, and teaching assistants can play a role in preventing suicide and promoting help-seeking behaviors on campus. Taking steps to prevent student suicide can look different in different circumstances. Read information on discussing suicide with students. (From University Health Services)
Resources to share with students
University Health Services (UHS)
Students have access to free, confidential mental health services at UHS. Student can schedule appointments by calling 608-265-5600 (option 2). For 24/7 mental health support and consultation call 608-265-5600 (option 9).
Office of Student Assistance and Support
Drop-in staff are available daily at the Office of Student Assistance and Support to support students and answer questions. To learn more about the Office of Student Assistance and Support, please call 608-263-5700 or visit our For Faculty and Staff page.