How to refer a student to our office who may need support or share a general concern. You can also learn how to report other incidents to our Campus Partners including bias concerns, sexual assault, hazing, and other types of incidents.
Our Promise to Support You
At UW-Madison, we recognize that deciding to refer a student or report an incident and choosing how to move forward can be difficult decisions. It is your choice to report an incident, and know that the Office of Student Assistance and Support or our Campus Partners promise to support you during this process.
Concerns Addressed by the Office of Student Assistance and Support
The Office of Student Assistance and Support helps students navigating a wide range of concerns, including personal, mental and physical health concerns, financial, and other experiences impacting their student experience. We help students navigate options and resources for addressing their concerns and connecting with support.
Student of Concern
When you are concerned about a student's well-being or know a student who may need additional support.
Share a General Complaint/Concern
General concerns impacting your success as a student at UW-Madison.
Missing student
A student who suddenly stops attending classes, activities, misses an exam, or stops responding to communications.
Concerns Addressed by Other Offices
These concerns and incidents are addressed by our campus partners in other offices. While our office assists students with connecting to the appropriate resources and options, the following concerns do have specific resources and processes that may be navigated by other offices.
Bias Concern
Including slurs, degrading language, epithets, graffiti, symbols, assault, microagressions, and harassment.
Dating/Domestic Violence
A type of sexual misconduct. A single act or ongoing pattern of abusive behaviors that exert control and power over a significant other.
Stalking
A type of sexual misconduct. Behavior patterns directed at a specific person that causes serious emotional distress or fear for physical safety.
Academic Misconduct
The Office of Student Conduct and Community Standards assists Faculty when there are concerns about Academic Misconduct
Sexual Assault
Get support and resources for healing and recovery regardless of sex, gender, or sexual orientation. Confidential support is also available.
Hazing
Any activity that a person is expected to join or participate in that humiliates, degrades, abuses, or endangers regardless of willingness to participate.
Accessibility barriers
Including physical or digital barriers that prevent access for
individuals with disabilities.
Non-Academic Misconduct
Nonacademic misconduct can occur inside and outside the classroom. The Office of Student Conduct and Community Standards are the people who help guide faculty, staff and students through these situations.
Academic Complaints
While the Office of Student Assistance and Support assists students with personal matters, Academic Deans assist students with academic matters pertaining to their respective School or College.
Common issues that an Academic Dean can help with include: changing majors, classroom concerns, late drops or withdrawals, grade disputes and more.
Faculty and Staff Resources
Guides, resources, and information for UW-Madison faculty and staff to help support students experiencing personal issues including how to talk to students you are concerned about, addressing disruptive behavior and verbal de-escalation.
Specific departments
These areas manage their own feedback process, separate from the Office of Student Assistance and Support. Our staff are glad to help you with any related question and can help refer you to the right place.
Contact
Office of Student Assistance and Support
How can we help?
Call us at:
608-263-5700
Email us at:
OSAS@studentaffairs.wisc.edu
Office of Student Assistance and Support
70 Bascom Hall
500 Lincoln Drive Madison, WI 53706-1380
Monday-Friday: 8:30am - 4pm
After Hours Contacts
Crisis response:
Call Mental Health Services
608-265-5600 (option 9)
Emergencies:
Dial 911 for immediate help from the
UW Police Department
UWPD Non-emergency line: 608-264-2677