Guidance on how to approach your concerns about a student, and how to talk about your concerns.
When a student is displaying behaviors that may interfere with their success or disrupts learning for themselves and others, additional intervention may be needed.
The Office of Student Assistance and Support is here to help
Student of Concern
When you are concerned about a student's well-being or know a student who may need additional support.
Students are referred to the Office of Student Assistance and Support from a wide range of sources, including faculty, staff, family members, or other students. Generally, these individuals express a concern because they care about the students involved. They realize the best way to get the student assistance is to involve others to determine the best approach for helping the student. The goal is to avert more serious difficulties and provide support as the student works toward academic and personal success.
The Office of Student Assistance and Support offers services for:
- Consultation
- Resource referral
- Outreach
- Coordination of outreach and information among multiple offices
What is a student of concern?
Simply put, this is a student you might have concerns about either because they shared concerns with you or because they have displayed behavior that you feel may be disrupting learning, or interfering with the student’s success.
Day-to-day interaction with students is both a vital and essential part of being on a university campus. This interaction provides for teaching moments and creates an environment for learning which takes place both in and out of the classroom, which may include discussions with students about appropriate behaviors on campus.
Examples of concerning behavior
This list is not comprehensive and may not encompass concerning behavior that you are seeing an no two student situations are the same.
Observing any of these behaviors should prompt you to reach out to that student. However, there are many resources to help with that conversation.
- Missing classes or irregular attendance
- Navigating personal challenges with broad impacts on student
- Experiencing physical or mental health challenges
- Loss of a close family member or friend
- Significant change in behavior
- Comments that are inappropriate or irrelevant to class discussion
- Unable to control emotions
- Poor hygiene
- Appears intoxicated or smells of alcohol
- Appears high or smells of marijuana
- Appears tired or is constantly falling asleep in class
- Concerning writing or art
- Extreme change in weight
- Extreme change in appearance
- Unusual bruising or other injuries
- Interrupting class discussions
- Very anxious
- Interfering with other students’ ability to learn
- Making threats or threatening behavior
- Talking or writing about suicide
In the classroom
Faculty and staff should have the skills and knowledge to respond to students appropriately and make referrals. Knowing how to manage issues within the classroom, including student attendance and verbal de-escalation skills are crucial to a safe learning environment.
Class Attendance Guidance
Guidelines on accommodations, safety, and medical issues on class attendance.
Disruptive Behavior
Suggestions to assist instructors when disruptive behavior interferes with learning.
Verbal De-escalation
Suggestions on de-escalating a situation when encountering someone who is angry or upset.
Specific concerns
Mental health support
Guidance on what to do when you observe a student who may be struggling emotionally.
Disordered eating
Supporting students health and well being, including what to do, and what not to do.
Anxious students
How to recognize symptoms, types of anxiety, what to do, and what not to do.
Your syllabus language
What to include to support students who may be struggling with mental health issues.
Food and Financial Support Resources
Campus and Community resources for food access and financial concerns.
Demanding students
Working with students who may be intrusive, persistent and require extra time and attention.
Disoriented or psychotic behavior
Working with students who may show signs of disorientation or psychotic behavior.
Death of a Student
How to support your students and campus community when a student death occurs.
Resources to help
How We Can Help
If you encounter a life-threatening situation, call 911, or the UHS crisis line at 608-265-5600 (option 9).
For other concerns, you can contact us or review our online guidance on how to have these conversations with students.
Contact
Office of Student Assistance and Support
How can we help?
Call us at:
608-263-5700
Email us at:
osas@studentaffairs.wisc.edu
Office of Student Assistance and Support
70 Bascom Hall
500 Lincoln Drive Madison, WI 53706-1380
Monday-Friday: 8:30am - 4pm
After Hours Contacts
Crisis response:
Call Mental Health Services
608-265-5600 (option 9)
Emergencies:
Dial 911 for immediate help from the
UW Police Department
UWPD Non-emergency line: 608-264-2677