Who We Are

The Office of Student Assistance and Support assists students with a variety of concerns by working directly with them and connecting them to appropriate resources on campus. We also consult with and serve as a resource for faculty and staff, parents, families, and friends, working together to serve students.

Mission and Vision

We want to support student success by creating a culture of caring on campus, so when students need help, they know the Office of Student Assistance and Support is the place to go.

What we do

Inform

We provide accurate & timely information on University policies and procedures.

We identify the campus and community resources necessary to achieve positive outcome to student concerns.

Consult

We provide advice about how to deal with any situation which may be causing difficulty.

We offer guidance and coaching to enhance student’s capacity to succeed.

Guide you to the right place

We provide referrals so concerns are brought to the attention of the appropriate university official.

We help facilitate contact with the proper office or service.

Staff

The staff of the Office of Student Assistance and Support are here to help you navigate resources and options.

To connect with the Office of Student Assistance and Support, first contact our main contact information. We will help connect you with the appropriate staff member based on your situation.

Contact Us

Hope Dymond

Position title: Student Assistance Specialist

Pronouns: she/her/hers

Email: hope.dymond@wisc.edu

Elaine Goetz

Position title: Graduate & Professional Student Assistance Specialist

Pronouns: she/her/hers

Email: egoetz2@wisc.edu

Kathy Kruse

Position title: Associate Dean of Students & Director

Pronouns: she/her/hers

Email: kathy.kruse@wisc.edu

Angela Ramos

Position title: Care Coordinator

Pronouns: she/her/hers

Email: angela.ramos@wisc.edu

Tynille Rufenacht

Position title: Care Coordinator

Pronouns: she/her/hers

Email: tynille.rufenacht@wisc.edu

Jeff Turner

Position title: Student Assistance Specialist

Pronouns: he/him/his

Email: jeff.turner@wisc.edu

Rachael Willits

Position title: Associate Director

Pronouns: she/her/hers

Email: rachael.willits@wisc.edu

The Behavior Intervention Team

Chaired by the Director of the Office of Student Assistance and Support, the team includes membership from campus units that support students’ success, health, and well-being. The team addresses student behavior which demonstrates a risk of harm to self or the campus community, recommending and facilitating appropriate interventions, including, but not limited to, referrals to campus and community resources.

Behavior Intervention Team

How to reach us

We're here to help

Have a question, worried about a student, need help exploring your options, or want to learn about available resources? We’re here to help! Connect with our Drop-In staff, Monday-Friday 8:30am-4pm.

8 staff members from the Dean of Students Office standing facing forward in front of black and white artwork

Contact

Office of Student Assistance and Support

Visit us at: 70 Bascom Hall
500 Lincoln Drive Madison, WI 53706-1380

Monday-Friday: 8:30am - 4pm
OSAS@studentaffairs.wisc.edu
608-263-5700

 

Line art image of Bascom Hall at the University of Wisconsin–Madison

Let's navigate this together.

After-hours support

  • 24/7 mental health and urgent crisis support at 608-265-5600 (option 9)

  • Dial 911 for emergencies
  • Non-emergency UW police line: 608-264-2677
  • UW Police Department